Returns & Exchanges Policy
At Geluxury, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our returns and exchanges policy below.
1. Eligibility for Returns & Exchanges
- Items must be returned within 7 days of delivery.
- Products must be unused, unwashed, and in their original packaging with all tags attached.
- Items on sale or clearance are non-returnable and non-refundable.
- For hygiene reasons, underwear, swimwear, and accessories cannot be returned or exchanged.
2. How to Initiate a Return or Exchange
- Contact Us: Email our customer support team at [email protected] within 7 days of receiving your order. Include your order number, item(s) to be returned, and the reason.
- Approval Process: Once your request is approved, you will receive instructions on how to return your item(s).
- Return Shipping: Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
3. Refund Process
- Refunds will be issued as store credit or to the original payment method within 7 business days after we receive and inspect the returned item.
- Delivery fees are non-refundable.
4. Exchanges
- We offer free exchanges for items of the same value (subject to availability).
- If the item you want to exchange is unavailable, you will receive store credit.
5. Damaged or Incorrect Items If you receive a damaged, defective, or wrong item, please contact us immediately with photos, and we will arrange a replacement or full refund at no extra cost.
6. Non-Returnable Items
- Sale or clearance items
- Gift cards
- Personalized or custom-made items
- Intimates (underwear, swimwear)
7. Contact Us For further assistance, please contact our support team at: Email: [email protected] Phone: +2348021180461
Thank you for shopping with Geluxury – We value your trust and satisfaction!
